1. Relished Expressions LLC accepts order cancellation within 24 hours after payment but before items are shipped.
2. Over 24 hours but before the items are shipped, if you still want to cancel the order for personal reason, 9.65% of the handling fee will be charged, which will be directly deducted from your refund amount.
3. Please kindly note that the above rules do not include CUSTOMIZED ITEMS, which are NOT CANCELABLE.
You are able to submit a cancellation request via email to firstname.lastname@example.org. Relished Expressions LLC will agree or refuse your request according to the state of your order. If the order is canceled with 24 hours, you will get the refund to your original form of payment within 5-7 business days. Bank processing times may vary.
RETURN & REFUND
At Relished Expressions LLC , we make sure every piece of clothing is well packed and dispatched, and every change is timely communicated to avoid any inconvenience to our clients. We suggest you make sure all items are well-received and are not damaged/faulty when you receive your packages.
You can request Relished Expressions LLC refund for one of the reasons listed below, please kindly review our policy below:
1. For the damaged, defective, or incorrectly sent items
Conditions when Relished Expressions LLC will conduct a resend or refund for you:
1.1 Wrong style/color/size received
1.2 Incomplete ratio received
1.3 Damaged/faulty items received
*Please note that there will be slight differences in the colors of pictures versus the original due to the lighting and different screen features. The material of items shall be subject to the description and real pictures in the description.
In case you've received an order under the conditions above, please notify us with an image of the original receipt within 1 day of receiving your order via email to email@example.com. If the originally ordered product variant is available in stock, we will conduct to to let you know we are resending or a refund based on communication. The refund will be returned to Relished Expressions gift card.
Please make sure you notify us within 1-2 days of receiving the order by applying for a return via email firstname.lastname@example.org.
We will reply to your request within 24 hours during weekdays. If the refund is confirmed , you will get the refund to your Relished Expressions gift card within 3-5 business days.
2. For the unwanted items
Relished Expressions LLC allows our customers to return the unwanted items but they shall be in their original condition in the original packaging. Please kindly note that bodysuits, swimwear, underwear and customized items are non-returnable ). Clients will be responsible for shipping cost or it will deducted.
We do not offer Freight To Collect (FTC) service for the packages returned to us. In case you've received an item you don't want, please send out the item through a local post office, as importation tax may occur if the order is shipped by express shipping (DHL，FedEx，UPS，TNT，EMS，DPEX).
No restocking fee is to be charged for your returning items.
Please note that for unwanted items, refunds will be returned to a Relished Expressions LLC gift card only.
If you want to return the items other than the reasons specified above, please instantly contact Relished Expressions LLC via email to provide us with the postage charges. Our customer service will be happy to assist you. Please note that any returns without Relished Expressions LLC confirmation will not be issued.